FAQ
An employee suffers from food intolerances. Is it possible to adapt the box?

In the event of any food intolerance, we encourage you to contact us so that we can modify the composition of the box for the person concerned.

Can I find out the specific contents of a box?

If you would like to know the exact contents of one or more boxes, please contact us at hello@tubebrussels.be.

Is it possible to order an assortment without alcoholic beverages?

You can of course substitute beers and wines with non-alcoholic craft drinks. Don't hesitate to contact us to find out about our various non-alcoholic options.

How are the products in the box selected?

We select our products on the basis of their taste, their gustatory qualities and the combinations of flavours that are possible. The second step is to check that they are in line with our values.

Can I put a personalised note in the box?

You can, of course, send us a note for your colleagues to put inside the boxes. If the delivery time is short, it is important that the note is sent to us as quickly as possible in order to meet the desired deadlines.

Can I put together my own range of products for my employees?

We offer you the possibility of creating assortments according to your specific wishes. We'll be happy to advise you on how to create an assortment that meets your needs as closely as possible.

How long does it take to enjoy the products in the Belgian box?

Generally speaking, all our products can be kept for a minimum of 3 months outside the fridge. However, depending on stocks, some products may exceptionally have a shorter best-before date. If you want to be sure that the products in your boxes have particularly long use-by dates, please let us know when you order.

Can the products be kept out of the fridge?

All our products can be kept out of the fridge.

How are the boxes delivered?

We can deliver the boxes to your office (single address) or individually to each employee. In the case of one-off deliveries, we take care of delivery directly or with a trusted partner. For individual deliveries, we work with Bpost.

What happens if the recipient is absent when the box is delivered?

In this case, a note is delivered to the letterbox and the Belgian box is available at the nearest Bpost office.

An employee still hasn't received their box. What should I do?

If an employee tells you that they have not received their box, get back to us as soon as possible so that we can find out why.

Can I have boxes delivered to employees in Europe?

We can, of course, deliver boxes in Europe, provided that the delivery costs are adjusted. As delivery times vary from country to country, we encourage you to discuss this directly with us so that you can plan for a few extra days' delivery.

A product from a Belgian box is damaged or missing. What should I do?

In the event of a problem with a product, we encourage you to get back to us as soon as possible so that we can find the most suitable solution to the problem.

What are the different methods of payment?

If you contact us for a specific order, you will be able to pay by bank transfer. An E-shop will soon be available for orders placed directly via the site.